How to increase your employee engagement

A mid-sized tech company struggling with low employee engagement and high turnover rates was looking for solutions to better understand their employees. They wanted to improve employee engagement and retention to create a more positive work environment, improve company performance and have the tools too quickly adapt if needed.

• Improve Employee Engagement

• Improve Employee Performance

• Receive Insights and Actionable Feedback

Identify objectives

The first was to plan the employee engagement survey, it's important to identify what you hope to achieve by conducting the survey. In this case we wanted to run an annual employee engagement survey. With the ambition to measure overall employee engagement level across all teams and departments

• Yearly employee engagement survey

• All employees, every team and departments

• Create a benchmark for the future

Design survey

When designing your survey, be sure to include a mix of quantitative (linear scale scales, multiple-choice questions) and qualitative (open-ended questions) questions. This will allow you to gather both quantitative data for analysis, as well as qualitative feedback that can provide more context and insight into your employees' thoughts and feelings.

We used the Zennbase Employee Engagement Survey Template created by industry experts:

• 56 Questions

• 10 Question Categories like Pay & Benefits, Leadership etc.

• Linear Scale and Open-ended Questions

Distribute

Determine the most effective way to distribute your survey to employees. In this case, the most efficient way was to schedule and automated send out. Then the survey are automatically shared with all the recipients on the given date.

High Participation Rates

Another benefit of the automatic send out is the notification system notifying recipients who haven't participated in the survey. This alert system ensures high participation rates.

Other ways to distribute the survey could be: company intratenet or physical and scannable QR codes - all of them supported by the Zennbase platform.

Analyze results

Once the survey has been completed, analyzing the results to identify trends, areas for improvement, and opportunities for action is key. The Zennbase Insights Dashboard is quickly providing you with Insights like:

Measurement Scores

Quantitative data to quickly identify how the organization experienced the engagement. But it also provides you a quick overview on category and topics to get a more in-depth understanding of where their might be a potential for an increase of engagement.

Summary

The Zennbase co-pilot is also providing you with a summary of all open-ended questions, providing you with a short resumé highlighting the most important parts.

Sentiment Scores

Providing you with an overall sentiment score, so you quickly understand the open-ended questions. This includes visualizing the most used key words classified in both positive and negative sentiments.

Filtering

The Insights report was created on both overall and department level. Leveraging the built-in hierarchy in the Zennbase platform makes it easy for companies to filter and generate reports on department level. In this case, managers in all departments could receive a customized report for their department.

Take Action

Insights are nothing if they are not being used. All Insights reports comes with customized suggestions to have you can get closer to your goals.

In this case one of the most important aspects was communication. They needed to be sure to communicate progress on the action plan regularly, to demonstrate that feedback from the employees was valued and that action is being taken based on their feedback. This differs from case to case, company to company, which is taken into consideration by the Zennbase platform.

Next Step

Introducing Yearly Employee Engagement Surveys was step 1. The next was was to introduce regularly pulse surveys. These are currently being implemented to understand tendencies in real time.

A custom survey was created by the Zennbase platform, and are now being shared automatically every month to all departments. Minimizing the administrative workload. Insights can be accessed real time directly in the custom created dashboards.